Heathrow Scientific - Driving Operational Excellence through Seamless Microsoft D365 (Business Central) and BigCommerce integration with Celigo iPaaS
Industry | Healthcare, Retail |
Headquarters | United States |
Partner | NuageSync |
Products Used | Celigo Integrator IO; BigCommerce Microsoft D365 - Business Central |
Introduction
Heathrow Scientific, a leading laboratory supplies provider, faced challenges in managing its
online presence that could not scale nor provide the desired customer experience. The
company evaluated various technologies and made the decision to integrate BigCommerce,
its ecommerce platform, and Microsoft Dynamics 365 Business Central, its primary order
processing and fulfilment system of record, using Celigo Integrator I.O. This case study
highlights their integration journey and achievements.
Background
Heathrow Scientific is a well-established company that supplies laboratory supplies and
equipment to scientific research institutions, healthcare facilities, and academic
organisations. With a wide range of products and a growing customer base, the company
needed to enhance its order management capabilities and provide a seamless experience to
their customers.
Partnering with NuageSync
Heathrow Scientific evaluated providers for the integration initiative and elected NuageSync
due its specialising in online retail (eTail) industry and unique status as a Celigo Certified
Service Partner.
The Integration Journey
● Discovery and Analysis
○ Conducted detailed discussions to capture processes, pain points and integration requirements
● Solution Design
○ Designed a comprehensive integration strategy to streamline operations and enable real-time data visibility
● Development and Testing
○ Developed custom integrations using Celigo iPaaS and ensured system and data integrity with rigorous testing
● Implementation and Training
○ Deployed solution, and provided training for a seamless transition
● Post-Implementation Support
○ Provided ongoing support to optimise the integration
Results and Benefits
The integration of Heathrow Scientific's website with its ERP brought benefits and improved
their operational excellence:
● Efficient Order Management
○ The automated order processing reduced manual errors and accelerated order fulfilment, resulting in improved efficiency and reduced costs.
● Real-time Inventory Visibility
○ Accurate and real-time inventory information prevented stockouts and overstocking, optimising inventory management and reducing carrying costs.
● Time and Cost Savings
○ Streamlining the order process reduced manual effort, minimised errors, and improved turnaround time, resulting in substantial time and cost savings for Heathrow Scientific.
● Scalability and Growth
○ With an integrated platform, Heathrow Scientific was well-positioned to handle increasing order volumes and scale their operations efficiently, supporting their business growth objectives. Increased operational agility for handling higher order volumes efficiently.
● Enhanced customer experience
○ Website visitors and customers gained access to real-time product information, order tracking, and comprehensive order history, leading to a seamless and satisfactory customer experience.
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